Terms of Use

1. Customer Responsibility for Safe Working Conditions

The Customer is responsible for ensuring that the service environment is safe, stable, and free from hostility. The Company may suspend or terminate service immediately if conditions are deemed unsafe, disruptive, or interfere in any way with crew operations.

Unsafe or disruptive conditions include, but are not limited to:

• •hostility, yelling, threats, or discriminatory remarks
• •physical intimidation, assault, or aggressive behavior
• •attempts to grab, manipulate, or control Company equipment, tools, or materials
• •interference with Company vehicles, including attempts to enter, reposition, or obtain keys
• •demands that the truck be parked illegally or in unsafe areas
• •blocking of hallways, driveways, loading zones, or staging areas
• •failure to provide adequate building access, elevator access, or safe pathways
• •disruptive filming or hovering that impedes workflow
• •intoxicated, erratic, or unstable behavior
• •allowing any Associated Party to obstruct or interfere with operations

The Company retains sole discretion to determine whether any behavior or condition constitutes a safety risk, disruption, or interference.

2. Customer-Caused Termination & Mandatory Billing

If service is terminated due to unsafe behavior, interference, or any conduct listed in this section, the Customer authorizes the Company to immediately assess and charge:

• •The full 3-hour minimum service charge, plus
• •All materials used or delivered to the premises, plus
• •All labor time spent preparing, packing, staging, or moving items prior to termination, plus
• •Replacement or recovery costs for any equipment or supplies lost, damaged, or retained due to emergency exit

All charges become immediately due at the time of termination.

Termination for unsafe conduct does not entitle the Customer to any refund, credit, or offset.

3. Unsafe Environment Fee

If the Company identifies any unsafe, hostile, or obstructive conditions, the Customer authorizes an additional Unsafe Environment Fee of $500 to $1,000, representing risk exposure, operational disruption, and hazard mitigation.

This fee may be imposed with or without termination of service.

4. Work Obstruction Fee

If the Customer or any Associated Party delays the crew—whether through verbal confrontation, blocking access, interfering with equipment, preventing elevator access, or causing distractions—the Customer authorizes a Work Obstruction Fee of $250 per 30 minutes of delay.

This includes any time during which work cannot safely or reasonably continue.

5. Violence, Physical Interference & Vehicle Interference Fee

If any Associated Party engages in physical aggression, attempts to seize equipment, attempts to control or reposition the Company vehicle, or commits any form of assault, the Customer authorizes a Violence & Interference Fee of $1,500 to $5,000, depending on severity.

This is in addition to:

• •minimum service charges
• •materials charges
• •obstruction fees
• •equipment replacement costs
• •incident-related, medical, or emergency expenses

The Company maintains a strict zero-tolerance policy for violence or vehicle interference.

6. Police Involvement & Delay Charges

If law enforcement is contacted or required due to the conduct of the Customer or any Associated Party, or if the crew must pause operations pending police arrival, investigation, or clearance, the Customer authorizes:

• •$200 per hour Police Delay Fee, plus
• •Billing for all time on-site, including all non-working hours, plus
• •Any additional disruption or hazard-related fees

Police involvement does not reduce or cancel any charges owed by the Customer.

7. Damage, Loss, or Retention of Company Property

The Customer is financially responsible for all Company property brought to the job site. If unsafe conditions require immediate withdrawal from the premises, the Customer assumes full financial responsibility for the replacement value of any items left behind, including:

• •dollies
• •hand trucks
• •tools and toolkits
• •boxes, shrink wrap, or packing materials
• •protective equipment or supplies

The Customer is also responsible for any damage caused to Company equipment by the Customer or Associated Parties.

8. Third-Party Conduct Liability

The Customer is responsible for the behavior and actions of all Associated Parties, including but not limited to:

• •family members
• •children
• •guests or visitors
• •neighbors
• •building staff or management
• •roommates or tenants
• •any person present at the service location

Any misconduct by an Associated Party is treated as misconduct by the Customer.

9. Mandatory Emergency Exit Clause

If the crew determines that continuing work poses any risk to safety, health, equipment, or property:

• •the crew may exit immediately
• •the event is treated as Customer-caused termination
• •all minimum charges and fees described herein apply
• •the Company has no obligation to return or resume service
• •materials used remain fully payable

The Customer waives any claim arising from service interruption or discontinuation under these conditions.

10. Authorization to Charge

By booking service, the Customer:

• •voluntarily authorizes the Company to charge all applicable fees described in this section
• •agrees that fees may be charged immediately
• •acknowledges that any refusal, chargeback, or reversal does not extinguish liability
• •agrees to pay all costs associated with collections, administrative handling, and enforcement

This authorization survives termination of service and remains effective until all outstanding balances are paid.

11. Dispute Resolution, Enforcement Costs & Responsibility for Legal Expenses

To the fullest extent permitted by applicable law, the Customer agrees:

• •to be responsible for all fees, costs, and expenses incurred by the Company in enforcing these Terms;
• •that if any dispute, claim, collection action, arbitration, or court proceeding arises out of conduct covered in this Section, the Customer shall be responsible for all reasonable enforcement costs, which may include:

• •administrative processing fees
• •internal investigation time
• •third-party collection fees
• •expert evaluations
• •document production costs

• •that if the Company is required to retain counsel to enforce these Terms, respond to a dispute, or defend against a chargeback arising from conduct addressed in Section 5, the Customer agrees to be responsible for reasonable attorneys' fees, legal expenses, and related costs to the extent consistent with applicable law
• •that if the matter proceeds to any formal dispute process or court proceeding, the Customer agrees that the prevailing party shall be entitled to recover all reasonable costs of enforcement, including attorneys' fees and expenses

Nothing in this section obligates the Company to pursue legal action; however, if such action becomes necessary, the Customer agrees to bear the cost of enforcement as described above.

YOU AGREE TO WAIVE ANY RIGHT TO A JURY TRIAL OR CLASS ACTION PARTICIPATION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ONESHOTMOVE.COM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OR MISUSE OF OUR SITE OR SERVICES.

1. Consent for SMS Communication

Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing purposes. This is to ensure that your information is used solely for communication purposes related to our services.

2. Types of SMS Communications

By opting in, you may receive SMS messages related to Customer Care (service notifications, booking confirmations, support ticket updates, and important service-related communications).

3. Message Frequency

Message frequency may vary depending on the type of communication and your service needs.

4. Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier's pricing plan. These fees may differ for domestic or international messages.

5. Opt-In Methods

Verbal Consent: We may verbally ask customers for their consent to receive SMS messages as a method of communication. This opt-in allows us to send important updates, such as support ticket confirmations, service notifications, or follow-ups, directly to their mobile device. By obtaining verbal consent, we ensure the customer is aware of and agrees to receive messages via SMS, in compliance with communication and privacy guidelines.

6. Opt-Out Instructions

You can opt out at any time by replying "STOP" to any SMS message. Alternatively, contact us directly at (800) 606-5779 or info@oneshotmove.com.

7. Help

If you are experiencing any issues, reply with the keyword "HELP" or contact us directly at (800) 606-5779 or info@oneshotmove.com.

8. Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

9. Standard Messaging Disclosures

• •Message and data rates may apply.
• •You can opt out at any time by texting "STOP."
• •For assistance, text "HELP" or visit our Privacy Policy and SMS Terms & Conditions.
• •Message frequency may vary depending on service.